Email Enquiry
Send your question to info@riverdvivid.site. Include your trading profile (asset classes, approximate account size, current platform) and we will respond with a tailored overview of which plan fits your workflow.
Contact
Speak Directly With the Team Before You Subscribe
Ask about onboarding, broker compatibility, or strategy configuration — we respond within one business day.
How to Reach Us
Multiple channels, one consistent team.
The Riverside Practice support and client-success team is based in Koper and operates Monday through Friday, 08:00 to 17:00 Central European Time. For general enquiries, pricing questions, and trial activations, email is the fastest route: responses to new enquiries are sent within one business day, and priority-plan subscribers receive responses within four hours. For prospective subscribers who prefer a live conversation before committing to a trial, we offer 30-minute introductory calls via video — scheduled through the booking form on this page. Technical support for active subscribers is handled through the in-terminal support channel, which routes directly to the engineering team on duty. Please do not send trading strategy details or account credentials by email; use the secure in-terminal messaging system for sensitive configuration discussions.
Contact Details
Office address, phone, and email for Riverside Practice, Koper.
Pristaniška ulica 146000 Koper, Slovenija
info@riverdvivid.site
+386 5 123 4567
Opening hours
| Monday | 08:00 – 17:00 |
|---|---|
| Tuesday | 08:00 – 17:00 |
| Wednesday | 08:00 – 17:00 |
| Thursday | 08:00 – 17:00 |
| Friday | 08:00 – 16:00 |
| Saturday | Closed |
| Sunday | Closed |
Three Ways to Start the Conversation
Choose the channel that suits your question.
Introductory Video Call
Schedule a 30-minute video call with a client-success specialist. We will walk through the terminal live, discuss your strategy setup, and confirm broker API compatibility before you activate your trial.
In-Terminal Support
Active trial and subscription users can message the engineering team directly through the terminal's built-in support channel. Messages are routed to the duty engineer and acknowledged within two hours during business hours.
Prefer to Start With the Trial First?
Activate 14-day Practitioner access — no card required — and explore the terminal at your own pace before contacting us.